Dear Asda,
I tried very hard to avoid having to blog about this. I phoned, I tweeted, I used the fiddly little feedback form on the website, but you don't seem to have any medium to convey a serious complaint at all. Sometimes a standard 'Have a free delivery code' ping-back response is simply not enough. Sometimes, things go wrong and how you deal with them reflects how you operate as a company and how much you care about your customers. So, after pleading with you to give me an email address to communicate with you, in order to keep this a private matter, here is the email you refused to accept. Incidently, I don't think it shows a company in a very good light, when they don't have an email address. Makes me wonder what it is they're afraid of.